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Next-Generation Communications Part 3: Integrated Call Control

The call-handling and CAD software should work together to display these different types of communications with unique icons on the CAD map screen before they are answered, accelerating the way PSAPs handle multiple calls relating to the same emergency incident. This will provide the call-taker with the valuable ability to see incoming emergency calls clustered in a specific geographic location and more int ...

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Podcast: From Firefighter Paramedic to Intergraph Engineer

In this podcast, Laura Beth Ezzell speaks with Lisa Newman, application engineer with Intergraph’s U.S. public safety team. Lisa discusses how her previous work in the public safety industry first as a firefighter paramedic, then a dispatcher at Palm Beach County Fire and Rescue has impacted her job at Intergraph. http://traffic.libsyn.com/intergraph/Podcast_LisaNewman.mp3 Laura Beth:  Thank you for joining ...

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Managing Data, Improving Public Safety

The explosion of information now available from mobile devices, sensors and the like creates challenges and opportunities for public safety agencies. The need to geo-reference this information and make it operational, as part of agency workflows, is critically important. Forward-thinking agencies are looking at ways to harness innovation to revolutionize public safety operations. From next-generation commun ...

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Change Management: Working with the Media

“Communication is key.” Preparing for an implementation or upgrade is stressful and overwhelming for everyone. There is always a fear of negative press when you purchase a new system or go-live with a new upgrade. In part 7 of our Change Management Video Series, hear from Kim Humphrey, commander at Phoenix Police Department and Roberto Villasenor, chief at Tucson Police Department, as they suggest how to in ...

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Next-Generation Communications Part 2: Demands on the PSAP

When it comes to next-generation communications, the challenge for public safety answering points (PSAPs) is to determine how to manage, prioritize, leverage and respond to the huge volume of diverse information that will flow at increasing rates into their centers. This additional information will provide little value unless call-takers and dispatchers inside the communications centers have the technology ...

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DEMO: Watch How CAD 9.3 Lets You Track Individual Responders in Real Time

Intergraph's Computer-Aided Dispatch (CAD) 9.3 software improves responder safety by letting you track personnel individually or as part of a unit. Using CAD commands, you can monitor each responder on the CAD map via his or her GPS-enabled device. This allows you to assess risks and hazards in real time and act immediately. You can even control the appearance of visual components on the map, and enable and ...

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Next-Generation Communications: New Technologies Create Challenges and Opportunities for Public Safety

The move toward next-generation communications presents enormous challenges for public safety agencies across North America, Europe and the Asia-Pacific region. As is so often true with technological innovation, it can be difficult to differentiate challenge from opportunity because one creates the other. Such is the case with next-generation communications – often called Next-Generation 911, 112 or others ...

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Podcast: How Agencies are Overcoming the Challenge of Situational Awareness

Situational awareness isn’t a new concept, but it’s definitely an important one and a challenge for many public safety agencies. In this HxGN News podcast, Jim Dobbs speaks with Steve Marz, vice president of strategy and business development for Intergraph Security, Government & Infrastructure, about situational awareness and how technology is helping agencies across the country be more aware and better ...

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Change Management: Having the Right Resources

“The last thing you want to be on [the go live] day is surprised.” Going live with a new system is a major event – but it doesn’t have to be overwhelming. In our Change Management Video Series, Kim Humphrey, commander at Phoenix Police Department and Roberto Villasenor, chief at Tucson Police Department, offer their advice on multiple issues that need to be addressed during an implementation or upgrade. In ...

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Change Management: The Need for Testing

“You can’t do enough testing.” When upgrading or implementing a new system, testing is one of the most crucial components of creating a successful system. A test environment can show you potential problems, familiarize your staff with the new system and give everyone at your agency a chance to anticipate what the new system will be like. Kim Humphrey, commander at Phoenix Police Department and Roberto Villa ...

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