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Intergraph Recognizes Public Safety Communicators in Honor of National Public Safety Telecommunications Week

Communication is key in any incident response situation. In honor of National Public Safety Telecommunications Week (April 14-20), we would like to thank our first-line public safety communicators who handle emergency calls and dispatch emergency professionals and equipment during times of crisis. These professionals are the calming voice on the phone and the communicator of information to a wide variety of ...

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Intergraph Business Intelligence Helps City of Calgary Answer Emergency Calls Within Six Seconds

The City of Calgary Public Safety Communications (PSC) shows what agencies can achieve by applying smart technology to their workflows. When PSC wanted to reduce emergency response times, it selected Intergraph®’s Business Intelligence for its ability to deliver insightful analyses and in-depth reporting to measure and optimize operations. This enterprise software has significantly shortened the process of ...

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Uncover Hidden Intelligence by Exposing Trends

Our previous article discussed the power of spatial analysis and its relevance to public safety. To complete the analysis, Intergraph®’s Business Intelligence for Public Safety now includes mapping. Using this integrated tool set  agencies can make smarter decisions by seeing previously hidden information. Unlocking incident data is only the beginning – you must then transform it into actionable intelligenc ...

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From Data Overload to Operational Intelligence

It’s estimated the amount of data in the world doubles every 18 months – not surprising when every call related to every incident adds to the data pool. Increasingly, police departments use geospatial tools and business intelligence to help better understand the demands on their resources and how to more effectively deploy them. Crime scientists have written extensively about the use of geospatial and crime ...

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How Should You Deploy Public Safety Resources?

If we take a step back to answer this question with another question, it would probably be, “Would you have the resources required?” As rhetorical as this may sound, it is often the precursor to addressing the staffing needs that so many police and emergency agencies experience. Most public safety agencies collect operational data – number of dispatches, length of calls, volume of calls, time of day, etc. I ...

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How New Zealand Police Cut CAD Failover from 12 Hours to 30 Seconds

When New Zealand needed to manage all police, fire, and ambulance responses in real-time, it turned to Intergraph to provide an interoperable computer-aided dispatch system for the entire country. With a single, nationwide system – the only one of its kind in the world – reliability was a priority. Previously, when an IT problem developed, it took technicians up to 12 hours to get back-up systems up and run ...

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How Video Aids Public Safety

It’s political convention season in the U.S. That means a heightened focus on public safety and security for the host cities. Between the recently concluded Republican convention in Tampa, Florida, and the ongoing Democratic convention in Charlotte, North Carolina, hundreds of police and cameras are on (or above) the streets, looking out for trouble or people in need. Access to video feeds can provide treme ...

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See Texting to 9-1-1 and More at APCO 2012

More and more information is flowing into the PSAP, from text messages to video to alarm notifications. Intergraph is committed to helping you manage the flow of information. If you’re on-site at APCO 2012, stop by Booth 213 to see how our software accelerates smarter decisions. Texting to 9-1-1 Intergraph has solutions that allow PSAPs to receive emergency text messages and integrate them into CAD. Our CAD ...

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ASAP to the PSAP: How to Improve 9-1-1 Processing and Response Times

Eliminate mistakes, miscommunications, and telephone calls between alarm monitoring companies and PSAPs. Integrating alarms into PSAPs is a hot topic in the public safety community. When done successfully, alarm integration can reduce 9-1-1 processing times and response times. In fact, automating this process can provide call centers with alarm data in less than five seconds. APCO 2012 attendees can hear mo ...

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3 New Products for Situational Awareness at APCO 2012

Smarter decisions for public safety are on display now at APCO 2012, Booth 213, in Minneapolis, Minnesota! Each day we’ll showcase new products and solution enhancements that benefit police, fire, emergency medical, and other agencies. Today, we’re demonstrating our breakthrough technologies that improve situational awareness. Intrado Beware We’re excited to announce our partnership with Intrado, Inc., a le ...

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