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Next-Generation Communications Part 2: Demands on the PSAP

When it comes to next-generation communications, the challenge for public safety answering points (PSAPs) is to determine how to manage, prioritize, leverage and respond to the huge volume of diverse information that will flow at increasing rates into their centers. This additional information will provide little value unless call-takers and dispatchers inside the communications centers have the technology ...

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DEMO: Watch How CAD 9.3 Lets You Track Individual Responders in Real Time

Intergraph's Computer-Aided Dispatch (CAD) 9.3 software improves responder safety by letting you track personnel individually or as part of a unit. Using CAD commands, you can monitor each responder on the CAD map via his or her GPS-enabled device. This allows you to assess risks and hazards in real time and act immediately. You can even control the appearance of visual components on the map, and enable and ...

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Next-Generation Communications: New Technologies Create Challenges and Opportunities for Public Safety

The move toward next-generation communications presents enormous challenges for public safety agencies across North America, Europe and the Asia-Pacific region. As is so often true with technological innovation, it can be difficult to differentiate challenge from opportunity because one creates the other. Such is the case with next-generation communications – often called Next-Generation 911, 112 or others ...

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Podcast: How Agencies are Overcoming the Challenge of Situational Awareness

Situational awareness isn’t a new concept, but it’s definitely an important one and a challenge for many public safety agencies. In this HxGN News podcast, Jim Dobbs speaks with Steve Marz, vice president of strategy and business development for Intergraph Security, Government & Infrastructure, about situational awareness and how technology is helping agencies across the country be more aware and better ...

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Change Management: Having the Right Resources

“The last thing you want to be on [the go live] day is surprised.” Going live with a new system is a major event – but it doesn’t have to be overwhelming. In our Change Management Video Series, Kim Humphrey, commander at Phoenix Police Department and Roberto Villasenor, chief at Tucson Police Department, offer their advice on multiple issues that need to be addressed during an implementation or upgrade. In ...

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Change Management: The Need for Testing

“You can’t do enough testing.” When upgrading or implementing a new system, testing is one of the most crucial components of creating a successful system. A test environment can show you potential problems, familiarize your staff with the new system and give everyone at your agency a chance to anticipate what the new system will be like. Kim Humphrey, commander at Phoenix Police Department and Roberto Villa ...

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Is Your CAD Ready for Next-Generation Communications?

The move toward next-generation communications presents many challenges for public safety agencies, but is also reinventing the use of computer-aided dispatch (CAD) systems by incorporating voice, text and multimedia into one system. While new, innovative software is necessary to keep up with the ever-changing trends of technology, particularly mobile, transferring to next-gen communications is a large task ...

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Frost & Sullivan Awards Intergraph with Global Public Safety Award

Frost & Sullivan has presented the 2014 Global Market Penetration Leadership Award in First Responder C3i Software Solutions to Intergraph. The Frost & Sullivan Award for Market Penetration Leadership is presented each year to the company that has demonstrated excellence in capturing the fastest measured rate of change of market share within its industry. Intergraph was selected for the award based ...

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Making the Complex Simple

HxGN LIVE 2014 kicked off with a thought-provoking opening session that described the ways in which Hexagon is helping customers around the world shape change. In the keynote address, Hexagon CEO Ola Rollen outlined the challenges cities face, from overcrowding to air pollution to public safety; challenges that must be met through a combination of organizational determination and transformative innovation. ...

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Discover How New Technologies Drive Smart Response in the New Issue of Perspectives

Our latest issue of Perspectives is now available on desktop and mobile devices. This edition spotlights public safety thought leaders and innovative solutions that help you act fast to make smarter decisions. Check out some of our feature stories that will inspire you to move beyond traditional thinking about public safety technology and more: Next-Generation Communications – Driven by the requirement to s ...

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